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AMERICAN BALLET THEATRE

Frequently Asked Questions

ALL CASTING AND PROGRAMMING IS SUBJECT TO CHANGE WITHOUT NOTICE

2020 Spring Season Ticket Holder Information

2020 Spring Season ticket holders that still have money On Account can only use the value of their tickets during the 2022 Season at the Metropolitan Opera House. We regret that this credit cannot be used for other American Ballet Performances.

All Full Series Subscribers to the cancelled 2020 Spring Season will be honored as renewals for the next season at the Metropolitan Opera House.

Thank you to all the 2020 Spring Season ticket holders that chose to donate the value of their tickets to the ABT Crisis Relief Fund. Your generosity helped us tremendously during these challenging times.

Refunds & Exchanges

For the 2021 Fall Season at the David H. Koch Theater, ticket holders may exchange or refund tickets up until noon the day of the performance at no extra charge, except any difference in ticket price.

If a ticket buyer is unable to use their tickets, they may donate them back to American Ballet Theatre until curtain time.

Covid-19 Safety Policy and Procedures

American Ballet Theatre prioritizes the health and safety of our audiences, dancers, and staff.

For all in-person performance, ABT works closely to follow the health and safety protocols of our presenting venues based on CDC and local guidelines.

2021 Fall performances at the David H. Koch Theater will be seated with no social distancing. Performances will have no intermission or shortened intermissions to maximize audience safety. Additional safety measures include an upgraded auditorium ventilation system, rigorous cleaning and sanitation protocols, and a contactless entrance experience for ticket holders.

For 2021 Fall performances at the David H. Koch Theater, all ticket holders must be fully vaccinated. You are considered fully vaccinated two weeks after you have received a second dose in a two-dose vaccine or two weeks after you have received a single-dose vaccine. All audience members must provide in-person proof of vaccination against Covid-19 with a vaccine approved by the U.S. Food and Drug Administration (FDA) or by the World Health Organization (WHO).

Audiences will be required to maintain appropriate face coverings in accordance with current CDC guidelines when attending performances.

Children under the age of 12, for whom there is no currently available vaccine, are not permitted to attend 2021 Fall performances regardless of the vaccination status of their guardian. As soon as children under the age of 12 become eligible to receive a vaccine, fully vaccinated children will be welcomed.

Specific health and safety protocols are determined by the David H. Koch Theater and American Ballet Theatre and are subject to change. We will strive to communicate substantial changes to health and safety protocols in advance of performances.

In addition, ABT has revised its ticket exchange and refund policy for the 2021 Fall Season to provide more flexibility.

Thank you for your understanding as we endeavor to keep our audiences and artists safe. Please check back for updates on our most current protocol, which is subject to change.

Ticketing Fees

Depending on the performance and method of purchase, ticket fees may be applied to your order.

For performances at the David H. Koch Theater, there is a facility fee and a costume restoration fee for all tickets and a per ticket handling fee for orders made online or through the call center.

For performances at the Met Opera House, there is an ABT set restoration fee for every Single Ticket purchase and a per ticket handling fee for orders made online or through the call center.

Ticket Resellers

American Ballet Theatre is not responsible for tickets purchased through unauthorized third parties, ticket brokers, or ticket resale websites. Tickets purchased from third parties may not be valid and may be unusable for admittance. Exchanges and cancellations are not possible if a ticket has been purchased through a reseller. The only official seller of ABT tickets are the box offices, call centers, and websites of the venues that ABT partners with. Please use abt.org to find the appropriate source to purchase tickets to ABT performances.

Late Seating

American Ballet Theatre performances begin at the announced start time. Latecomers will not be admitted to the auditorium until intermission. Please check the curtain time on your ticket before traveling to the theater. Audience members who leave the auditorium during a performance will not be readmitted until intermission. The theater opens thirty minutes prior to scheduled curtain times.

Dress Code

American Ballet Theatre does not have a dress code. Performance attendees dress more formally for Galas and openings nights of new productions, but other attendees dress more casual. We recommend comfortable clothing appropriate for a professional setting.

Getting to the Ballet

Spring Season

The Met Opera House is located on the Upper West Side of Manhattan in New York City, between West 62nd and 65th Streets and Columbus and Amsterdam Avenues. View detailed location, including a map.

 

Fall Season

The David H. Koch Theater is located on the south side of the main plaza of Lincoln Center, adjacent to the Metropolitan Opera House and David Geffen Hall.

Parking

The Lincoln Center “park and lock” parking garage is located underneath Lincoln Center. It is open to the public 24 hours a day for individual parking. The entrances are on West 65th Street (between Columbus and Amsterdam Avenues) and West 62nd Street (between Columbus and Amsterdam Avenues).

 

For more information about individual parking, please call 1-877-909-PARK. To make individual parking reservations within three weeks of a performance date, please call Centercharge at 212-721-6500.

Accessibility

American Ballet Theatre strives to make performances accessible for all, and various accessibility accommodations are available at both of our New York City performance venues.

Seating locations for customers with mobility issues are available to purchase online. To reach customer service, please contact the box office directly.

Metropolitan Opera House: 212-362-6000

David H. Koch Theater: 212-496-0600

Recording Devices

The photographing or recording of any performance, or the possession of any device for such photographing or recording inside the theater, without written permission of the management, is prohibited by law. The use of phones or other electronic devices during the performance is also prohibited. Offenders may be ejected and liable for damages and other lawful remedies.

Minimum Age

For 2021 Fall performances at the David H. Koch Theater, all ticket holders must be fully vaccinated. Children under the age of 12, for whom there is no currently available vaccine, are not permitted to attend 2021 Fall performances regardless of the vaccination status of their guardian. As soon as children under the age of 12 become eligible to receive a vaccine, fully vaccinated children will be welcomed.

Lost Items

Metropolitan Opera House:

Please contact the Security Office at 212-799-3100, extension 2499. Hours are Monday – Friday, 2:00 pm – 4:00 pm. Voice mail messages and inquiries will be returned the following business day.

 

David H. Koch Theater:

Please contact the Box Office at 212-362-0600

Mailing List

If you would like to be added to our mailing list, please contact customerservice@abt.org. If you would like to no longer receive printed mailings, please contact customerservice@abt.org. You can sign up for our digital mailing list by entering your contact information on the email signup form at the bottom of our homepage.

The Nutcracker

Please note American Ballet Theatre performs The Nutcracker annually in Costa Mesa, California at Segerstrom Center for the Arts.  Tickets are available via their website or by calling 714-556-2787.

  • Refunds are available within 24 hours of your purchase by calling their box office at 714-556-2787.
  • Details about Segerstrom Center for the Arts exchange policy can be found here.