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AMERICAN BALLET THEATRE

Frequently Asked Questions

Refunds & Exchanges

We regret that there are no refunds or cancellations. 

Single Tickets may be exchanged for any performance within the same season except for the Gala performance and subject to availability. 

More than 24 hours prior to the performance date, Single Tickets can be exchanged at the Box Office Window  for a $20 fee per ticket, plus any difference in ticket price.

Less that 24 hours prior to the performance date, Tickets cannot be exchanged.

Exchange fees are waived for ABT Members at the Partners level or above.

If you are unable to use your tickets, you may donate them back to American Ballet Theatre until curtain time.

Late Seating

American Ballet Theatre performances begin at the announced start time. Latecomers will not be admitted to the auditorium until intermission. Please check the curtain time on your ticket before traveling to the theater. Audience members who leave the auditorium during a performance will not be readmitted until intermission. The theater opens thirty minutes prior to scheduled curtain times.

Dress Code

American Ballet Theatre does not have a dress code. Performance attendees dress more formally for Galas and openings nights of new productions, but other attendees dress more casual. We recommend comfortable clothing appropriate for a professional setting.

Getting to the Ballet

Spring Season

The Met Opera House is located on the Upper West Side of Manhattan in New York City, between West 62nd and 65th Streets and Columbus and Amsterdam Avenues. View detailed location, including a map.

 

Fall Season

The David H. Koch Theater is located on the south side of the main plaza of Lincoln Center, adjacent to the Metropolitan Opera House and David Geffen Hall.

Parking

The Lincoln Center “park and lock” parking garage is located underneath Lincoln Center. It is open to the public 24 hours a day for individual parking. The entrances are on West 65th Street (between Columbus and Amsterdam Avenues) and West 62nd Street (between Columbus and Amsterdam Avenues).

 

For more information about individual parking, please call 1-877-909-PARK. To make individual parking reservations within three weeks of a performance date, please call Centercharge at 212-721-6500.

Accessibility

American Ballet Theatre strives to make performances accessible for all, and various accessibility accommodations are available at both of our New York City performance venues.

Seating locations for customers with mobility issues are available to purchase online. To reach customer service, please contact the box office directly.

Metropolitan Opera House: 212-362-6000

David H. Koch Theater: 212-496-0600

Recording Devices

The photographing or recording of any performance, or the possession of any device for such photographing or recording inside the theater, without written permission of the management, is prohibited by law. The use of phones or other electronic devices during the performance is also prohibited. Offenders may be ejected and liable for damages and other lawful remedies.

Minimum Age

American Ballet Theatre welcomes children and families to experience the magic of classical ballet. While parents should use their discretion based on maturity level of their children, ABT recommends that children be at least 6 years of age to attend the Company’s performances. In determining if your child should attend ABT, it is important to know the child must be able to sit quietly and not disrupt the performance for other patrons.

Lost Items

Metropolitan Opera House:

Please contact the Security Office at 212-799-3100, extension 2499. Hours are Monday – Friday, 2:00 pm – 4:00 pm. Voice mail messages and inquiries will be returned the following business day.

 

David H. Koch Theater:

Please contact the Box Office at 212-362-0600

Mailing List

If you would like to be added to our mailing list, please contact customerservice@abt.org. If you would like to no longer receive printed mailings, please contact customerservice@abt.org. You can sign up for our digital mailing list by entering your contact information on the email signup form at the bottom of our homepage.