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Frequently Asked Questions


2020 Spring Season Ticket Holder Information

We are temporarily revising our refund policy for tickets holders for performances May 11 to July 4, 2020. We would like to extend a sincere thank you to all who have chosen to donate the value of their subscription tickets to the ABT Crisis Relief Fund. Your generosity is helping us tremendously during these challenging times.

If you are a ticket holder and would like to donate any portion of the value of your tickets to the ABT Crisis Relief Fund, please log in to your account on or call 212-362-6000. If you would like to donate directly to the fund, please visit the ABT Crisis Relief Fund.

Refunds & Exchanges

We regret that there are no refunds or cancellations.

More than 7 days prior to the performance date: Tickets can be exchanged at the Box Office Window for a $20 fee per ticket, plus any difference in ticket price.

7 days or less prior to the performance date: Tickets can be exchanged at the Box Office Window for a $30 fee per ticket, plus any difference in ticket price.

Less than 24 hours prior to the performance date: Tickets cannot be exchanged.

All exchange fees are waived for current Full Series Subscribers, CYO Subscribers, and ABT Members at the Partners level or above.

Subscription Exchange period begins on March 15, 2020.

Single Ticket Exchange period begins on March 22, 2020. Please do not submit exchange requests to the Box Office prior to this date.

If a ticket buyer is unable to use their tickets, they may donate them back to American Ballet Theatre until curtain time

Ticketing Fees

Depending on the performance and method of purchase, ticket fees may be applied to your order.

For performances at the David H. Koch Theater, there is a facility fee and a costume restoration fee for all tickets and a per ticket handling fee for orders made online or through the call center.

For performances at the Met Opera House, there is an ABT set restoration fee for every Single Ticket purchase and a per ticket handling fee for orders made online or through the call center.

Ticket Resellers

American Ballet Theatre is not responsible for tickets purchased through unauthorized third parties, ticket brokers, or ticket resale websites. Tickets purchased from third parties may not be valid and may be unusable for admittance. Exchanges and cancellations are not possible if a ticket has been purchased through a reseller. The only official seller of ABT tickets are the box offices, call centers, and websites of the venues that ABT partners with. Please use to find the appropriate source to purchase tickets to ABT performances.

Late Seating

American Ballet Theatre performances begin at the announced start time. Latecomers will not be admitted to the auditorium until intermission. Please check the curtain time on your ticket before traveling to the theater. Audience members who leave the auditorium during a performance will not be readmitted until intermission. The theater opens thirty minutes prior to scheduled curtain times.

Dress Code

American Ballet Theatre does not have a dress code. Performance attendees dress more formally for Galas and openings nights of new productions, but other attendees dress more casual. We recommend comfortable clothing appropriate for a professional setting.

Getting to the Ballet

Spring Season

The Met Opera House is located on the Upper West Side of Manhattan in New York City, between West 62nd and 65th Streets and Columbus and Amsterdam Avenues. View detailed location, including a map.


Fall Season

The David H. Koch Theater is located on the south side of the main plaza of Lincoln Center, adjacent to the Metropolitan Opera House and David Geffen Hall.


The Lincoln Center “park and lock” parking garage is located underneath Lincoln Center. It is open to the public 24 hours a day for individual parking. The entrances are on West 65th Street (between Columbus and Amsterdam Avenues) and West 62nd Street (between Columbus and Amsterdam Avenues).


For more information about individual parking, please call 1-877-909-PARK. To make individual parking reservations within three weeks of a performance date, please call Centercharge at 212-721-6500.


American Ballet Theatre strives to make performances accessible for all, and various accessibility accommodations are available at both of our New York City performance venues.

Seating locations for customers with mobility issues are available to purchase online. To reach customer service, please contact the box office directly.

Metropolitan Opera House: 212-362-6000

David H. Koch Theater: 212-496-0600

Recording Devices

The photographing or recording of any performance, or the possession of any device for such photographing or recording inside the theater, without written permission of the management, is prohibited by law. The use of phones or other electronic devices during the performance is also prohibited. Offenders may be ejected and liable for damages and other lawful remedies.

Minimum Age

American Ballet Theatre welcomes children and families to experience the magic of classical ballet. While parents should use their discretion based on maturity level of their children, ABT recommends that children be at least 6 years of age to attend the Company’s performances. In determining if your child should attend ABT, it is important to know the child must be able to sit quietly and not disrupt the performance for other patrons.

Lost Items

Metropolitan Opera House:

Please contact the Security Office at 212-799-3100, extension 2499. Hours are Monday – Friday, 2:00 pm – 4:00 pm. Voice mail messages and inquiries will be returned the following business day.


David H. Koch Theater:

Please contact the Box Office at 212-362-0600

Mailing List

If you would like to be added to our mailing list, please contact [email protected]. If you would like to no longer receive printed mailings, please contact [email protected]. You can sign up for our digital mailing list by entering your contact information on the email signup form at the bottom of our homepage.

The Nutcracker

Please note American Ballet Theatre performs The Nutcracker annually in Costa Mesa, California at Segerstrom Center for the Arts.  Tickets are available via their website or by calling 714-556-2787.

  • Refunds are available within 24 hours of your purchase by calling their box office at 714-556-2787.
  • Details about Segerstrom Center for the Arts exchange policy can be found here.