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AMERICAN BALLET THEATRE

Frequently Asked Questions

Refunds & Exchanges

We regret that there are no refunds or cancellations. You may exchange your tickets for any performance within the same season except for the Gala performance and subject to availability.

More than 7 days prior to the performance date: Tickets can be exchanged at the Box Office Window  for a $20 fee per ticket, plus any difference in ticket price.

Less that 7 days prior to the performance date: Tickets can be exchanged at the Box Office Window for a $30 fee per ticket, plus any difference in ticket price.

Less than 24 hours prior to the performance date: Tickets cannot be exchanged.

All exchange fees are waived for current Full Series Subscribers and ABT Members at the Partners level or above.

If you are unable to use your tickets, you may donate them back to American Ballet Theatre until curtain time.

Late Seating

American Ballet Theatre performances begin at the announced start time. Latecomers will not be admitted to the auditorium until intermission. Please check the curtain time on your ticket before traveling to the theater. Audience members who leave the auditorium during a performance will not be readmitted until intermission. There are areas off the North and South sides of the Orchestra level and in List Hall where latecomers may watch the performance on color screens until intermission. The Met Opera House opens thirty minutes prior to scheduled curtain times.

Dress Code

American Ballet Theatre does not have a dress code. Performance attendees dress more formally for Galas and openings nights of new productions, but other attendees dress more casual. We recommend comfortable clothing appropriate for a professional setting.

Getting to the Metropolitan Opera House

The Met Opera House is located on the Upper West Side of Manhattan in New York City, between West 62nd and 65th Streets and Columbus and Amsterdam Avenues. View detailed location, including a map.

Parking

The Lincoln Center “park and lock” parking garage is located underneath Lincoln Center. It is open to the public 24 hours a day for individual parking. The entrances are on West 65th Street (between Columbus and Amsterdam Avenues) and West 62nd Street (between Columbus and Amsterdam Avenues).

 

For more information about individual parking, please call 1-877-909-PARK. To make individual parking reservations within three weeks of a performance date, please call Centercharge at 212-721-6500.

Accessibility

The wheelchair access entrance is on the Concourse level (Founders Hall). There is a wheelchair accessible telephone in Founders Hall and an accessible ladies’ rest room in Founders Hall and gentlemen and ladies’ restrooms on the Parterre, Grand Tier, and Dress Circle levels.

You may purchase tickets for wheelchair, removable armrest, and companion seat locations at the box office, by phone (212-362-6000), online, or by mail. By selecting a wheelchair location seat, your seat will always be removed to accommodate your wheelchair.

If requested, the armrest on the aisle may be removed to make it easier for disabled patrons to access their seat. The armrest will be replaced once seated. Please note: You must notify an usher on the night of the performance for assistance with transfer into your seat.

Recording Devices

The photographing or recording of any performance, or the possession of any device for such photographing or recording inside the theater, without written permission of the management, is prohibited by law. The use of phones or other electronic devices during the performance is also prohibited. Offenders may be ejected and liable for damages and other lawful remedies.

Minimum Age

American Ballet Theatre welcomes children and families to experience the magic of classical ballet during performances at the Metropolitan Opera House. While parents should use their discretion based on maturity level of their children, ABT recommends that children be at least 6 years of age to attend the Company’s performances at the Met. In determining if your child should attend ABT, it is important to know the child must be able to sit quietly and not disrupt the performance for other patrons.

Lost Items

Inquiries should be made at the Chief Usher’s Office on the day of the event. Thereafter, please contact the Security Office at 212-799-3100, extension 2499. Hours are Monday – Friday, 2:00 pm – 4:00 pm. Voice mail messages and inquiries will be returned the following business day.

Mailing List

If you would like to be added to our mailing list, please contact customerservice@abt.org. If you would like to no longer receive printed mailings, please contact customerservice@abt.org. You can sign up for our digital mailing list by entering your contact information on the email signup form at the bottom of our homepage.